Privacy Policy

Introduction

KivuExpress ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect information that you provide directly to us when you:

• Create an account or make a purchase
• Subscribe to our newsletter or marketing communications
• Contact customer support or submit inquiries
• Participate in surveys, contests, or promotions
• Post reviews or other user-generated content

This information may include your name, email address, phone number, shipping and billing addresses, payment information, and order history.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, account, or customer service inquiries
• Send you marketing and promotional communications (with your consent)
• Improve our website, products, and services
• Detect and prevent fraud or other illegal activities
• Comply with legal obligations
• Personalize your shopping experience

Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with vendors who perform services on our behalf, such as payment processors, shipping companies, and marketing partners
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• With Your Consent: We may share information with your explicit permission

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use SSL encryption for all transactions and store sensitive data securely. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies help us improve your experience, analyze site usage, and deliver personalized content. You can control cookie preferences through your browser settings, but disabling cookies may affect site functionality.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access, update, or delete your personal information
• Object to or restrict processing of your data
• Opt-out of marketing communications
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@kivuexpress.com.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: