Terms and Conditions

Agreement to Terms

By accessing or using the KivuExpress website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use of the site constitutes acceptance of any changes.

Use of Our Services

You may use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the site in any way that violates applicable laws or regulations
• Impersonate or attempt to impersonate KivuExpress or another user
• Engage in any conduct that restricts or inhibits anyone's use of the site
• Use any automated system to access the site without our permission
• Attempt to gain unauthorized access to any part of the site or related systems
• Transmit any viruses, malware, or other harmful code

Account Registration

To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

Product Information and Pricing

We strive to provide accurate product descriptions and pricing information. However, we do not warrant that product descriptions, pricing, or other content is error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. All prices are in USD and are subject to change without notice.

Orders and Payment

By placing an order, you make an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraud. All payments must be received in full before we dispatch your order. We accept major credit cards, debit cards, and PayPal.

Shipping and Delivery

We ship to addresses within the United States and internationally to select countries. Shipping times are estimates and not guaranteed. Risk of loss and title for items pass to you upon delivery to the carrier. We are not responsible for delays caused by carriers, customs, or other factors outside our control.

Returns and Refunds

We offer a 30-day return policy on most items. Products must be returned in their original condition with all packaging and accessories. Electronics must be unopened unless defective. Refunds will be issued to the original payment method within 5-7 business days of receiving the return. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order.

Intellectual Property Rights

All content on the KivuExpress website, including text, graphics, logos, images, and software, is the property of KivuExpress or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

User-Generated Content

By submitting content to our site (such as reviews, comments, or photos), you grant KivuExpress a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content. You represent that you own or have permission to use all content you submit and that it does not violate any third-party rights or applicable laws.

Limitation of Liability

To the maximum extent permitted by law, KivuExpress shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability for any claim related to our services shall not exceed the amount you paid for the product or service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless KivuExpress and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State in which KivuExpress is incorporated, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

Contact Information

For questions about these Terms and Conditions, please contact us at: